FAQ'S
How long does the pattern development (Phase 2) take?
The timeframe can range from 1-4 weeks per style, depending on the client's responsiveness, level of involvement in the development process, complexity and how busy they are.
Who do the patterns belong to?
You! As long as you have cleared your invoice in full.
If you've been producing offshore, the likelihood is high that your factory won’t readily provide your patterns. Brand owners often assume they automatically own the patterns, but in reality, many factories view them as their own property unless specified otherwise from the beginning.
Why is this such a significant issue?
1. Absence of Patterns = absence of accurate quotes. Without patterns, factories struggle to calculate fabric usage, labour, or costs. It's a risky endeavour with uncertain estimates.
2. Switching factories can be costly. Rapid replacement of pattern ownership entails starting from scratch, leading to increased time, samples, and expenditure.
3. Invest in Your Own Patterns, Despite the higher upfront investment, it offers complete control over production, reduces expenses in the long run, and allows flexibility in changing factories.
Pro Tip: Patterns are your brand’s blue print don’t overlook this process.
Can I use old styles to develop new styles?
Yes, absolutely this is advised. Utilising patterns to develop new styles can in most cases reduce development costs and be more efficient for both parties.
How much are your services?
As a bespoke service, their pricing is not fixed. Once they have a complete understanding of your goals, a quote will be sent to you via Xero. The quote will provide a comprehensive breakdown of the costs. You will have the option to either accept or decline.
Can Compass-I.D LTD work to personal deadlines?
Unfortunately, this is unlikely but sometimes possible. They have a timeline that they stick to, so it would be the clients responsibility to place the order based on the Compass-I.D timeline to match your personal deadline. On average patterns take 1-2 weeks per style based on its complexity and their workload at the time.
How much experience does team Compass-I.D LTD have and what are their specialties?
Their expertise spans over 30 years in product development and production management for both high-end and high street brands. They specialise in menswear and kids wear though not limited to.
Will I get to meet the team?
The team comprises solely of remote workers, thanks to the industries new 3D fashion design software program creating virtual, true-to life garment visualisation. No central office exists. You will consistently communicate with Nyheke only during the entire process. This will occur through video/screen sharing platforms where necessary or whatsapp.
What is your return & refunds policy?
Digital patterns: If any problems occur due to their mistake, they will promptly address it. This includes correcting your pattern and covering the expense of a new sample if necessary.
Printed patterns: Return and refunds are not offered for any printed/plotted & digital products. Damaged or missing items will be exchanged or provided a gift card of equal value. Please note: Small tears in patterns repaired with scotch tape are not covered due to the nature of the plotting machine. Minor discrepancies in plotting may arise but are deemed acceptable once handled.
Are you confident that your manufacturing processes minimise negative environmental impacts, conserve energy and natural resources?
By implementing Clo3d into their workflow, and operating as a fully digital operating company they do not effect the environment as such. In fact the whole point of their core service is so that they ensure the first physical sample is accurate or near perfect, reducing the typical repetitive sampling cycle.
Can I provide my own grading rules?
Yes. In the absence of a provided chart, they will adhere to the UK standard chart.
Why do I need a size chart?
Size charts are recommended to assist in quality control of the styles. Brand owners or factory use size charts after production to ensure accuracy with the pattern and identify any errors.
What if I am not happy with the pattern quality?
The senior pattern cutters experience and Implementing clo3d into their workflow ensures they can visually detect errors before creating the 1st physical sample. Any necessary changes can be easily accommodated. Their focus on delivering high-quality work is key to meeting client preferences. Errors if any are promptly addressed.
How do you ship?
Upon completion, digital assets are sent via email. Printed patterns are dispatched using DPD, Evri, royal mail, Parcelforce, DHL, UPS or Fedex.
How far into the process can I change my mind about the design or colour-way?
Pattern evolution is a progression. It is here where continual adjustments occur until the final render is achieved. Client input is valued to ensure satisfaction. Note that significant design alterations may incur further costs.
What are your payment methods?
Transactions are carried out via bank transfers or a payment link (fees may apply). Xero generates invoices and allows for these payment methods.
How soon is payment expected?
Full payment is mandatory for store items, store items that are being altered and the printing/plotting service. Bespoke patterns require a split payment: 50% upfront, 50% upon completion. Files will only be sent upon full payment. Refer to terms & conditions for more information.
What if I am not happy with my product(s)?
Sampling will not progress until the client, Nyheke and senior Ahmed are confident in the product's readiness via clo3d. Unhappiness with the product is uncommon, but if there is it is usually due to a personal design error. They advise that all clients embrace the journey. There is nothing wrong with developing your product over time based on the feedback from sales.
What sort of problems may I face?
The alteration of design if the concept proves impractical, and at times, its intricate nature can lead to unexpected delays or costs. A cautionary notice is typically issued beforehand where possible.
Why would I use Compass-I.D and not go directly to a manufacturer?
Compass-I.D specialises in product development. Additionally, clients can join in the development stage, approving all details and preferences. Professional guidance, flexible hours, timely communication, including after-hours support when required, and most importantly ownership of your patterns.
Is there a terms & conditions?
Yes, Compass-I.D values alignment with customers. The terms and conditions illustrate their dedication to professionalism. The terms and conditions form is exclusive to bespoke pattern customers. It is digitally sent to the customer's email and requires signing before the project begins.